Privacy Policy.

Last updated July 10, 2026

This Privacy Policy explains how Express Laundry Center ("we," "us," or "our"), a locally owned Express Laundry Center franchise located at 1021 Heiskell Ave, Knoxville, TN 37921, collects, uses, and protects information when you visit our website, use our machines and app, or use our wash & fold, pickup & delivery, and commercial services.

Information we collect

We only collect what we need to serve you:

• Contact details you give us — name, phone number, email, and address — when you fill out a quote or contact form, book pickup & delivery, or open a wash & fold or commercial account.
• Order information such as the services you request, item counts, pickup and delivery times, and any special-care instructions.
• Payment information processed securely by our third-party payment and laundry-app providers. We do not store full card numbers on our own servers.
• Website usage data — pages viewed, device and browser type, and general location — collected through standard analytics and cookies to help us improve the site.

How we use your information

• To provide, schedule, and complete the services you request.
• To send quotes, confirmations, receipts, and service updates.
• To respond to questions and provide customer support.
• To operate our rewards program and, where you've opted in, send occasional offers.
• To maintain the security of our site, machines, and accounts, and to meet legal obligations.

Cookies & analytics

Our website uses cookies and similar technologies to remember preferences and understand how the site is used. You can control or disable cookies in your browser settings; some features may not work as intended if you do. We use privacy-respecting analytics and do not sell the data these tools collect.

How we share information

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate — such as payment processors, our laundry-app platform, and delivery tools — and only as needed to perform their work. We may also disclose information when required by law or to protect the rights and safety of our customers and business.

Data retention

We keep personal information only as long as needed to provide services, maintain accounts and records, and comply with legal, tax, and accounting requirements. When it's no longer needed, we securely delete or anonymize it.

Your choices & rights

You may request a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of marketing messages at any time. To make a request, call (865) 281-3381 or email hello@expresslaundrytn.com. We'll respond within a reasonable time.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we'll remove it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to promptly address any issues that arise.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "last updated" date above. Significant changes will be highlighted on this page.

Contact us

Questions about this policy or your information? Reach us at (865) 281-3381, hello@expresslaundrytn.com, or in person at 1021 Heiskell Ave, Knoxville, TN 37921.